Privacy Policy

  1. Privacy Policy

This Privacy Policy sets forth the data protection and privacy practices adopted by GURCHARANAM ACADEMY PRIVATE LIMITED (“GURCHARANAM“) with respect to:

(a) your use of its website, mobile applications, and any products or services related thereto (collectively referred to as the “Services”); and
(b) any method of registration for or usage of said Services, including but not limited to use through SD cards, tablets, or other storage or transmission devices, as well as participation in any physical centers, workshops, or events organized by GURCHARANAM.

This Privacy Policy, read together with the Terms of Use, governs the manner in which GURCHARANAM collects, uses, stores, processes, discloses, and protects your personal data. It also outlines your rights and choices regarding such data, including your ability to access, correct, or object to the use of your personal information, and provides information on how you may contact us or the relevant supervisory authority in the event of a grievance.

By accessing or using the website [www.gurucharanamdlp.com], you acknowledge that you have read, understood, and agreed to be legally bound by the terms of this Privacy Policy. If you do not agree with the terms set forth herein, you are advised to refrain from accessing or using the Website or any associated Services.

Please be advised that GURCHARANAM reserves the right to amend, modify, or update this Privacy Policy at any time, without prior notice, at its sole discretion. It is your responsibility to periodically review this Privacy Policy to stay informed of any updates or changes. Continued use of the Website or Services following the posting of changes shall constitute your acceptance of such changes.

For the purposes of this Privacy Policy, the term “Personal Data” shall mean any information that identifies you directly or that can be reasonably linked to your identity by reference to other information, whether alone or in combination with other data

2. Collection of Information

As a visitor to the Website of GURCHARANAM ACADEMY PRIVATE LIMITED (“GURCHARANAM“), you may browse publicly accessible areas without being required to provide any Personal Data. However, in the course of such browsing, we may collect and store certain non-identifiable data, including but not limited to device information, IP address, browser type, and behavioral trends. This information is collected to enhance system security, analyze user behavior, and administer and improve the functionality of our Website and Services.

2.1 Personal Data Collection
We may collect Personal Data from you under the following circumstances:

  • When you register an account with us;
  • When you indicate an interest in or engage with any of our Services;
  • When you contact us directly via any communication channel, including but not limited to contact forms, chat interfaces, phone calls, or email;
  • When you participate in any surveys, contests, workshops, promotional events, or other interactive features hosted by GURCHARANAM.

We collect and process your Personal Data only where we have a valid legal basis to do so, which may include one or more of the following:

  • Compliance with applicable legal or regulatory obligations;
  • Performance of a contract or to take steps prior to entering into a contract;
  • Our legitimate business interests or those of a third party, provided such interests do not override your fundamental rights and freedoms;
  • Where you have given your explicit consent.

2.2 Types of Personal Data Collected
Depending on your interaction with the Website and Services, we may collect and process the following categories of information:

  1. Contact Information: Including but not limited to full name, email address, profile picture, residential/mailing address, telephone number, IP address, and geographical location.
  2. Identity Verification: Including date of birth, educational certificates/mark-sheets, and official government-issued identification documents (e.g., Aadhaar, Passport, Voter ID).
  3. Demographic Details: Such as gender and age, for the purpose of evaluating eligibility for scholarships or financial aid.
  4. Course-Related Information: Any data submitted to improve your educational experience, such as subject preferences, learning progress, and study material usage.
  5. Billing Information: Including credit/debit card numbers and billing address. Note: All payment transactions are securely processed by third-party gateways (e.g., Razorpay, CCAvenue, PayUBiz). GURCHARANAM does not store your complete card information on its servers, except for the last four digits for transaction reference purposes.
  6. Account Information: Including username, password, settings, ratings, reviews, and preferences.
  7. User Interaction Data: Including survey responses, customer support communications (including call recordings and chat transcripts), and marketing participation data.
  8. Device and Usage Information: Including device identifiers, software characteristics, browser information, language preference, referring URLs, page visits, click patterns, and server log data.
  9. Cookies and Tracking Technologies: We utilize cookies, log files, clear gifs, flash cookies, and other technologies to enhance your user experience and understand usage patterns. These may be used to remember devices, track activity, and customize content.

2.3 Payment Information
In the event that you opt for any paid Services, you will be redirected to third-party payment gateways authorized by regulatory authorities. Any payment information you provide will be handled solely by these third-party processors. We disclaim any liability for the security and privacy practices of such external providers.

2.4 Public Display of User Information
Where applicable, user-generated content including display name and profile picture may be made publicly visible on the Website. Additional information may be requested from users based on the nature of the services availed, which may include academic records, address, billing data, and certifications.

2.5 Tracking and Analytics
GURCHARANAM reserves the right to track your activity across our digital properties to analyze usage trends, monitor service efficiency, and personalize your learning experience. Data collected for these purposes may include course progress, material viewed, and usage history.

2.6 Purpose of Data Collection
The primary objective of collecting Personal Data is to facilitate a safe, customized, and efficient user experience. This includes, but is not limited to:

  • Delivering tailored educational content and services;
  • Enabling identity verification and fraud prevention;
  • Enhancing Website functionality;
  • Improving customer support;
  • Conducting research and analytics to optimize learning outcomes;
  • Complying with legal obligations and audit requirements.

3. Usage and Retention of Information

GURCHARANAM ACADEMY PRIVATE LIMITED (“GURCHARANAM”) uses the personal information, including Personal Data, collected from you strictly in accordance with the purposes outlined in this Privacy Policy, and only where there exists a lawful basis for such use, including but not limited to:

  • Provision of the Services requested by you;
  • Compliance with applicable legal and regulatory obligations;
  • Fulfillment of contractual obligations or to take steps at your request prior to entering into a contract;
  • Pursuit of legitimate business interests that do not override your fundamental rights and freedoms.

3.1 Purpose of Use
Your Personal Data may be used by GURCHARANAM for the following purposes:

  • To deliver, operate, maintain, administer, monitor, and improve our Services;
  • To personalize your user experience by offering tailored content, study materials, course recommendations, and localised academic offerings based on your preferences and geographic location;
  • To contact you regarding your account, subscription, or use of our Services, including through email, phone, SMS, push notifications, or online messaging channels;
  • To respond to inquiries, assist with technical support, and process requests such as password resets;
  • To analyze user activity, engagement, and preferences for service optimization and performance tracking;
  • To send you marketing and promotional communications, surveys, newsletters, special offers, and information about new features, subject to applicable consent requirements;
  • To detect, prevent, investigate, and take action against fraudulent, unauthorized, or illegal activity;
  • To enforce our Terms of Use, including determining eligibility for free trials or promotional benefits.

Additionally, in the event of your selection in any competitive examination or academic recognition—including but not limited to medical or engineering entrance examinations, Olympiads (national or international), NTSE, KVPY, or similar evaluations—GURCHARANAM may use your name, photograph, and performance information for marketing, publicity, or promotional purposes, including publication on its Website and social media channels.

3.2 Data Retention
We shall retain your Personal Data for as long as necessary to:

  • Fulfill the purposes for which it was collected;
  • Deliver and support the Services you have subscribed to;
  • Comply with our legal, regulatory, accounting, and reporting obligations;
  • Resolve disputes, enforce agreements, or exercise or defend legal claims;
  • Prevent fraud or abuse of our platform;
  • Maintain adequate records for business continuity and operational efficiency.

In certain cases, even if you request the deletion of your Personal Data or close your account, we may retain limited information where legally required, or where necessary for legitimate business purposes, including fraud prevention, internal record-keeping, auditing, or the defense of legal claims.

Retention periods may vary depending on the type of data and the purpose of its collection. Where data is no longer required, it will be securely deleted, anonymized, or otherwise rendered inaccessible in accordance with applicable laws and best practices.

4. Sharing and Disclosure of Personal Information

GURCHARANAM ACADEMY PRIVATE LIMITED (“GURCHARANAM“) may share or disclose your Personal Data with third parties strictly in accordance with applicable laws and only for the purposes set forth in this Privacy Policy. The categories of recipients with whom your Personal Data may be shared include the following:

4.1 Legal Compliance and Protection

We may disclose Personal Data where such disclosure is necessary to:

  • Comply with applicable laws, legal processes, or governmental requests (such as subpoenas, court orders, or law enforcement investigations);
  • Enforce our Terms of Use and other contractual obligations;
  • Investigate, prevent, or respond to suspected fraud, security breaches, or technical issues;
  • Protect the rights, safety, or property of GURCHARANAM, our users, or the public, including circumstances involving potential harm;
  • Respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.

4.2 Engagement of Service Providers

We may engage third-party service providers, contractors, or agents (“Service Providers“) to perform services on our behalf, and may share your Personal Data with them for such purposes. These services may include, but are not limited to:

  • Marketing, promotional, and advertising services;
  • Information technology infrastructure and hosting services;
  • Payment processing and collection;
  • Customer support and communication management;
  • Data analytics and personalization of user experience.

Service Providers are contractually obligated to use such information solely for the purpose of performing the designated services on behalf of GURCHARANAM and are required to implement appropriate security measures to protect your Personal Data.

4.3 Banking and Financial Partners

Where you have expressed interest in financial aid or similar services, we may share your relevant Personal Data with our authorized banking or financial partners, their employees, or appointed agents. These third parties may contact you directly to offer their services. Any such sharing is conducted strictly based on your request or explicit consent.

4.4 Corporate Restructuring

Your Personal Data may be shared in the event of any merger, acquisition, consolidation, reorganization, sale of assets, or similar corporate transaction involving GURCHARANAM. In such cases, the acquiring entity shall be subject to the same data protection obligations as set forth in this Privacy Policy.

4.5 Professional Advisors and Other Third Parties

On a need-to-know basis, we may disclose your Personal Data to other trusted third parties such as:

  • Auditors;
  • Legal counsel;
  • Accountants;
  • Fraud prevention and credit risk mitigation agencies.

Such disclosures are made solely for legitimate business purposes, legal compliance, or the exercise or defense of legal claims.

4.6 Third-Party Links and Advertisements

Our Website may contain third-party advertisements or hyperlinks to external websites or services that are not owned or controlled by GURCHARANAM. Please be advised that we are not responsible for the content, privacy policies, or practices of such third parties. Any interaction with third-party platforms is governed by their respective privacy policies, and we disclaim any liability arising therefrom.

4.7 Restrictions on Disclosure

Except as expressly provided herein, GURCHARANAM does not sell, lease, or trade your Personal Data to unaffiliated third parties without your explicit consent. All data sharing shall be limited to what is necessary and proportionate to the purpose for which the information is collected and processed.

5. Security of Personal Data

GURCHARANAM ACADEMY PRIVATE LIMITED (“GURCHARANAM“) is committed to safeguarding the confidentiality, integrity, and availability of your Personal Data. We employ a combination of technical, physical, and administrative security measures to help protect your Personal Data against unauthorized access, disclosure, misuse, alteration, or destruction.

5.1 Technical and Organizational Measures

We implement industry-standard security protocols to protect your information, both during transmission and once it is received. These measures include, but are not limited to:

  • Secure Sockets Layer (SSL) encryption to establish a secure connection between our server and your browser;
  • Data encryption, including password encryption using 64-bit encryption mechanisms;
  • Deployment of firewalls, intrusion detection systems, and access control mechanisms;
  • Secure physical access controls at our data centers;
  • Role-based access restrictions and user authorization protocols;
  • Periodic security reviews and updates to our infrastructure.

5.2 Data Storage and Processing

Your Personal Data is stored and processed on secure servers located within the territory of India. All such data is subject to physical and technical safeguards consistent with applicable data protection laws.

We may engage third-party vendors for services including but not limited to hosting, data certification, and privacy verification. These third parties are contractually bound to maintain the confidentiality and security of the data and to use it solely for the purposes specified by GURCHARANAM.

5.3 Disclosure of Data for Legal Compliance

We will not sell, lease, rent, or trade your Personal Data to any third party for their marketing purposes without your explicit prior consent. However, we reserve the right to disclose your Personal Data where required to do so by applicable law, regulation, legal process, or governmental request, or as otherwise permitted under this Privacy Policy.

5.4 Notification of Security Breaches

In the event of a data security incident or breach affecting your Personal Data, we shall implement our breach response procedures in compliance with applicable law. Where legally required, we shall notify you and any relevant supervisory authority of such a breach without undue delay.

5.5 User Responsibilities and Acknowledgment

While we take reasonable efforts to protect your Personal Data, you acknowledge that no system or transmission of data over the Internet can be guaranteed to be entirely secure. Accordingly, GURCHARANAM does not warrant or represent that your Personal Data will always be secure from unauthorized access, misuse, or alteration.

By using our Website or Services, you expressly agree and acknowledge that:

  • You assume full responsibility for maintaining the confidentiality of your login credentials;
  • You will promptly notify us at [info@gurcharanamacademy.in] in the event of any suspected or actual breach of your account or unauthorized use of your information;
  • You waive any right to pursue legal action against GURCHARANAM for any security breach that is not caused by our gross negligence or willful misconduct.

If you do not agree to the transfer, storage, or use of your Personal Data in accordance with this Policy, you are advised to discontinue use of the Website and Services.

6. Use by Children

As stipulated under our Terms of Use, registration for and access to our Services is restricted to individuals who satisfy the minimum age requirement. Specifically, individuals who have not completed eighteen (18) years of age (“Minors”), as well as undischarged insolvents or those otherwise not competent to contract under applicable law, are not eligible to register for or independently use the Services offered by GURCHARANAM ACADEMY PRIVATE LIMITED (“GURCHARANAM”).

In the event a Minor desires to access or use our Services, such access or use shall be permitted only under the supervision and with the express consent of a parent or legal guardian, who shall be deemed to have agreed to be bound by this Privacy Policy and the Terms of Use on behalf of the Minor. It shall be presumed that any use of our Services by a Minor is undertaken with the due consent and supervision of such parent or legal guardian.

GURCHARANAM disclaims any liability for any consequences arising from use or misuse of the Services by any Minor who accesses the Services without appropriate authorization or supervision.

By accessing or using our Services, you warrant that:

  • You are either 18 years of age or older; or,
  • You are a Minor using the Services with the consent and supervision of your parent or legal guardian; and
  • All data provided by you is accurate, complete, and up to date.

GURCHARANAM reserves the right to terminate access to the Services if it is determined that the user is a Minor acting without valid parental/legal guardian consent, or if any of the information provided is found to be inaccurate or misleading.

7. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance user experience and analyze usage patterns. A cookie is a small text file stored on your computer or mobile device by your web browser when you visit a website. Cookies help us identify returning users, recognize their preferences, and improve usability.

We may use the following categories of cookies:

  • Strictly Necessary Cookies – These are essential for the operation of the Website and include, for example, cookies that enable you to log into secure areas.
  • Performance and Analytics Cookies – These help us understand how users interact with the Website by collecting and reporting information anonymously.
  • Functionality Cookies – These are used to recognize you when you return to our Website and to remember your preferences.
  • Targeting and Advertising Cookies – These cookies record your visit to the Website, the pages you have visited, and the links you have followed.

We do not store any Personal Data in cookies. The cookies used on our Website are primarily for session management, login recognition, and to tailor content to users’ interests.

Users may choose to disable cookies through their browser settings. However, disabling cookies may affect the functionality and features of the Website and may prevent you from fully accessing or utilizing certain parts of the Services.

By continuing to use the Website without disabling cookies, you consent to our use of cookies as described in this Privacy Policy.

8. Third Parties and External Links

Our Website may contain links to third-party websites or services that are not operated or controlled by GURCHARANAM ACADEMY PRIVATE LIMITED (“GURCHARANAM”). These external websites operate under their own privacy practices and policies, which may differ significantly from ours. The inclusion of such links is provided solely for your convenience and information and does not constitute an endorsement, sponsorship, or recommendation by GURCHARANAM.

Please be advised that:

  • We do not assume any responsibility or liability for the privacy practices, content, or policies of third-party websites.
  • Your access to and use of such third-party websites is at your own risk.
  • These websites are not governed by this Privacy Policy, and you are encouraged to review the respective privacy policies of any third-party sites you visit to understand how they collect, use, and process your personal information.

Further, websites of our affiliates or partners may also be linked on our Website. Such affiliate websites may operate under their own privacy frameworks and may not be subject to this Privacy Policy. Users are advised to examine their individual privacy statements prior to engaging with such websites or disclosing any Personal Data.

9. Consulting and Third-Party Service Providers

We may engage third-party service providers, consultants, contractors, and affiliates (“Consultants”) to assist in the provision of our Services and to perform various support-related tasks, including but not limited to:

  • Fulfillment of Services;
  • Processing and settlement of payments;
  • Monitoring and analyzing Website activity;
  • Conducting customer satisfaction surveys;
  • Hosting and maintenance of our databases;
  • Administration of communications, email campaigns, promotions, and content;
  • Generating aggregate and comparative Website performance metrics.

These Consultants are authorized to access and use your Personal Data only to the extent necessary to perform their functions and are contractually bound to protect such data in accordance with applicable laws and the terms of this Privacy Policy.

10. Your Choices and Communication Preferences

We offer users certain choices regarding the use and sharing of their Personal Data for communication and marketing purposes, including:

  • How we communicate with you (e.g., email, SMS, phone);
  • Whether you receive marketing or promotional communications from us;
  • How we tailor and deliver advertisements and recommendations;
  • Whether you remain signed into your account on shared or public devices.

You may opt out of receiving non-essential communications from us, including promotional or marketing messages, by:

  • Using the “unsubscribe” link in our email communications, where applicable; or
  • Writing to us directly at info@gurcharanamacademy.in with your request.

Please note that even if you opt out of receiving promotional communications, we may continue to send you service-related communications, such as those regarding your account, transactions, or legal notices.

11. Ownership of Rights

All rights, including intellectual property rights and copyrights, in and to the Website, its contents, and related materials are owned by or lawfully licensed to GURCHARANAM ACADEMY PRIVATE LIMITED (“GURCHARANAM”). Unauthorized use of the Website or any part thereof, including but not limited to copying, storing, modifying, reproducing, transmitting, distributing, displaying, publishing, licensing, or creating derivative works for commercial or public purposes, is strictly prohibited without prior written consent from GURCHARANAM.

This Website contains proprietary materials including, but not limited to, text, software, graphics, images, music, sound, video, trademarks, and other protected content (“Proprietary Content”), which are protected under applicable intellectual property laws. All rights in the selection, coordination, arrangement, and enhancement of such Proprietary Content are exclusively reserved by GURCHARANAM.

You may download, print, or save Proprietary Content solely for personal and non-commercial use. Except where expressly permitted by law or by GURCHARANAM, you may not:

  • Copy, redistribute, republish, retransmit, or exploit Proprietary Content for commercial purposes;
  • Modify or remove author attributions, trademark legends, or copyright notices.

Downloading or accessing Proprietary Content does not confer any ownership rights to you.

All trademarks appearing on the Website, unless otherwise stated, are the exclusive property of GURCHARANAM or are used under a valid license. Unauthorized use of any trademark or copyrighted content may result in civil and/or criminal liability.

By submitting content to any public area of the Website, you warrant that:

  • You have the right to do so; and
  • You grant GURCHARANAM a worldwide, royalty-free, perpetual, irrevocable, and non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and incorporate such content into other works in any medium.

If you identify any content on the Website that violates intellectual property rights, you may report it to info@gurcharanamacademy.in.

12. Consent

By accessing the Website or submitting your Personal Data to GURCHARANAM or its authorized representatives, you expressly consent to the collection, use, disclosure, and storage of such data in accordance with this Privacy Policy.

13. Conditions of Use

While we implement reasonable security safeguards, GURCHARANAM does not warrant that the Website, its servers, or email communications sent by us are free of viruses or harmful components. You agree that your use of the Website is at your own risk, and GURCHARANAM shall not be liable for any:

  • Direct, indirect, incidental, consequential, punitive, or special damages;
  • Loss of data, income, goodwill, business opportunity, or profit;
  • Damage to property;
  • Claims made by third parties resulting from or in connection with the use of the Website.

14. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the details of the designated Grievance Officer are as follows:

Name: GURCHARANAM LEGAL TEAM
Designation: Grievance Officer
Email: info@gurcharanamacademy.in

Users may contact the Grievance Officer for any concerns, complaints, or violations regarding the processing of Personal Data or this Privacy Policy.

15. Consent to This Policy

This Privacy Policy shall be deemed incorporated by reference into the Website’s Terms of Use. By using the Website, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy in its entirety.

16. Modification of Terms

We reserve the right to modify or update this Privacy Policy or the Terms of Use at any time, without prior notice. Any such modifications shall be effective immediately upon being posted on the Website. Continued use of the Website following such changes shall constitute your acceptance of the updated terms.

If you do not agree with any amendment to the Privacy Policy, you may terminate your use of the Services and write to us at info@gurcharanamacademy.in.

17. Consent for Privileged Services

By creating an account on GURCHARANAM, you expressly consent to the platform requesting and using your camera and microphone access for services such as live video calls, and storing images or recordings for analysis and service improvement.

18. Governing Law and Jurisdiction

This Privacy Policy and any disputes arising therefrom shall be governed by and construed in accordance with the laws of India. Any disputes, claims, or controversies shall be subject to arbitration by a sole arbitrator under the Arbitration and Conciliation Act, 1996, with the seat of arbitration in Kota, Rajasthan, India. The language of arbitration shall be English.

The courts located in Kota, Rajasthan shall have exclusive jurisdiction over any disputes not resolved through arbitration.

Sign up
Sign up
Scroll to Top